Investing in a comprehensive IT management solution is the surest and fastest way for managed service providers (MSPs) and IT teams to elevate their IT management capabilities. Technology is the foundation of all modern business and as such 100% uptime on technology is now considered essential. However, managing IT infrastructure smoothly while relying on fragmented tools is no easy task for technicians, especially when they also have to defend against security threats, manage constant data recovery issues and respond to a steady stream of support requests. Kaseya 365 will empower you to manage, secure, back up and automate IT and security management.
What is Kaseya 365?
Kaseya 365 offers a seamless way to manage, secure, back up and automate your endpoints from a single interface, all under one affordable subscription. By consolidating these four crucial IT functions into one service, Kaseya 365 provides IT professionals with an efficient way to deliver IT services and manage their infrastructure. For example, a technician running routine maintenance across hundreds of devices can automate updates, monitor performance and ensure backups run smoothly from a single dashboard.
The real power of Kaseya 365 lies in its automation prowess and seamless integrations. As the core subscription for the Kaseya IT Complete platform, Kaseya 365 offers the same level of integration that IT Complete is known for. While endpoint management, security and backup solutions are seamlessly integrated, you can expand your universe anytime to leverage the 30+ modules and over 1,300 integrations IT Complete provides. Limitless efficiency gains and cost savings are just a click away.
Kaseya 365 comes in two variants: 365 Express and 365 Pro. Its key capabilities are:
- Remote monitoring and management (RMM): Centralized oversight and control of endpoints with real-time monitoring, maintenance and troubleshooting.
- Patch management: Automates software updates and patches for both OS and third-party applications to eliminate vulnerabilities and ensure compliance.
- Endpoint detection and response (EDR): Comprehensive threat detection, analysis and response to protect endpoints from sophisticated threats.
- Antivirus: Robust malware and virus protection with real-time scanning and automatic updates.
- Ransomware detection: Advanced algorithms identify and neutralize ransomware attacks in progress, preventing potential widespread damage to your organization.
- Endpoint backup: Regular, automated backups for rapid data recovery and continuity.
- Managed detection and response (MDR): Enhanced threat detection and incident response managed by U.S.-based cybersecurity experts, exclusive to the 365 Pro version.
The value of Kaseya 365 for MSPs and IT departments
Kaseya 365 is designed to bring simplicity, efficiency and affordability to MSPs and IT departments. Consolidating all critical components into a single, easy-to-manage subscription minimizes vendor fatigue and streamlines the management process. This unified approach allows IT professionals to focus on their core tasks without juggling multiple tools and vendors.
Efficiency is at the heart of Kaseya 365. Its robust workflow integrations and automations dramatically improve technician productivity. Kaseya 365 not only saves time but also reduces the risk of errors, ensuring tasks are completed accurately and swiftly. Additionally, Kaseya 365 offers significant budget benefits, saving up to 75% compared to using a mix of separate solutions. For MSPs this often results in an instant increase in profit margin by about 37% due to the immense costs savings compared to traditional IT management software stacks.
Key benefits of Kaseya 365 are:
- Enhanced operational efficiency
- Improved security and compliance
- Streamlined IT management and maintenance
- Cost savings and resource optimization
The four main pillars of Kaseya 365
Kaseya 365 is built on four key pillars: manage, secure, back up and automate. These pillars are the core of the platform
Manage
Managing endpoints using fragmented tools can be a nightmare for technicians. You’re constantly switching between platforms, trying to piece together information and often reacting to problems instead of preventing them. It’s stressful, time-consuming and prone to errors.
Kaseya 365 gives you advanced remote monitoring and maintenance solutions, Datto RMM and Kaseya VSA, for complete control over endpoints, networks and cloud services. With real-time monitoring, advanced automation and quick troubleshooting, you can fix issues before they escalate. Moreover, your intuitive dashboards and detailed reports provide a crystal-clear view of your IT landscape, allowing you to cut operational costs, boost security and improve end-user support with ease.
- Datto RMM
Datto RMM is a secure, full-featured remote monitoring and management solution. Known for its scalability, efficiency and usability, it’s perfect for enhancing IT management. Key features include:
- Advanced software management
- Flexible patch management
- Monitoring automation and scripting
- Rapid remote access and support
- Auto-remediation of issues
- Asset and inventory management
- Reporting and analysis
- IT automation
- Kaseya VSA
Kaseya VSA represents unified IT management, allowing you to oversee and control any device within your network from anywhere. As a comprehensive RMM software, it centralizes real-time monitoring, automated patch management and security features, making it easier to maintain and protect your IT environment. This unified approach simplifies operations, boosts efficiency and enhances service delivery. Key features include:
- Comprehensive monitoring and alerting
- Automated patch management
- Auto-remediation of issues
- Asset and inventory management
- Remote access and control
- Omni network monitoring
- Reporting and analysis
- IT automation
- Mobile device management
B. Secure
Ensuring endpoint security across multiple platforms is a significant challenge for IT professionals. The constant threat of cyberattacks requires vigilant monitoring and rapid response. Kaseya 365 provides a robust suite of security features such as integrated EDR, antivirus and ransomware protection to help you monitor and neutralize threats in real-time. This comprehensive security approach not only protects your data but also ensures compliance with industry standards, giving you peace of mind.
- Datto EDR
Datto EDR offers advanced threat detection capabilities, ensuring that any malicious activity is identified and addressed swiftly. It provides real-time visibility into endpoint activities, allowing you to detect, investigate and respond to threats effectively. Key features include:
- Detect fileless attacks
- MITRE ATT&CK mapping
- Easily stop zero day threats
- Eliminate alert fatigue
- Automated threat mitigation recommendations
- Patented advanced correlation engine to reduce unnecessary noise and drown out false positives
- Automated threat response
- Datto antivirus (AV)
Datto AV stands as your business’s first line of defense, offering next-generation antivirus protection. With automatic updates and comprehensive scanning capabilities, your systems remain protected without requiring constant manual intervention. Key features include:
- AI, machine learning and the latest in threat intelligence to identify and block threats
- Proactive identification and blocking of zero-day and polymorphic threats
- Automatic virus definition updates
- Comprehensive system scans and real-time protection
- Customizable scanning schedules
- Global threat intelligence
- RocketCyber managed detection and response (MDR)
RocketCyber MDR provides advanced, continuous protection by leveraging cutting-edge technology and expert analysis to proactively monitor, detect and respond to cyberthreats in real-time. This means you can rest easy knowing your critical data and infrastructure are safe from even the most sophisticated attacks. Key features include:
- Endpoint: Windows, macOS and Linux event log monitoring, breach detection, malicious files and processes, threat hunting, intrusion detection, third-party NGAV integrations and more.
- Network: Firewall and edge device log monitoring integrated with threat reputation, whois and DNS information.
- Cloud: Microsoft 365 security event log monitoring, Azure AD monitoring, Microsoft 365 malicious logins, Secure Score.
- Ransomware detection
Stay ahead of cyberthreats with Datto RMM and VSA’s in-built ransomware detection capability. The feature leverages real-time monitoring, behavioral analysis and automated response protocols to detect suspicious activities and isolate affected endpoints immediately. With robust reporting and alerts, you’ll always be informed and ready to tackle any threat. Key features include:
- Early detection of ransomware behavior
- Automated response to ransomware threats
- Regular backups and quick recovery options
- Continuous monitoring for new ransomware variants
C. Backup
Data loss can be catastrophic for any organization. Whether caused by hardware failure, human error or cyberattacks, losing critical data can disrupt operations and lead to significant financial losses. Kaseya 365’s integrated backup solutions ensure that your data is always secure and recoverable. The comprehensive backup approach supports various environments, including on-premises and cloud, ensuring that your data is protected regardless of where it resides.
- Datto endpoint backup
Datto endpoint backup has got you covered, protecting everything from Windows servers and virtual machines (VMs) to cloud instances, desktops and laptops. Features like automated backups, end-to-end encryption and rapid restore capabilities work together to keep your data safe and quickly recoverable. With advanced scheduling, flexible retention policies and centralized management, you can easily customize and control your backup strategy. Key features and benefits include:
- Reliable, appliance-free Windows Backup, a feature that uses image-based backup technology, removing the need to procure or manage additional hardware
- Software-only Windows backup directly to the Datto Cloud, ensuring your data is protected no matter what
- Recovery from ransomware or hardware failure
- Reliable cloud backup to easily restore individual files or restore the entire image to a new device
- Simple deployment and management
- Unitrends endpoint backup
Protect your data anytime, anywhere with Unitrends endpoint backup. Whether it’s work-from-home users, road warriors or remote servers, Unitrends makes endpoint protection effortless with resilient, automated backup and recovery. Key features and benefits include:
- Simplified deployment with no assembly required. Eliminate the hassle of implementing unfamiliar, complicated devices
- Simply install the Unitrends agent and our endpoint backup solutions will begin automatically backing up to the secure Unitrends Cloud — no hardware required
- Get protected quickly, with no infrastructure and minimal configuration
- Built for remote management of dispersed endpoints
- Reliable endpoint backup, efficient recovery
- Multilayered security for maximum protection — data is encrypted in-flight and at-rest and stored on immutable blocks
- Cloud deletion defense enables recovery of accidentally or maliciously deleted backups
D. Automate
Manual IT tasks can be time-consuming and prone to errors, diverting valuable resources from strategic initiatives. Automating these tasks can significantly enhance efficiency and accuracy, allowing your IT team to focus on more critical projects. By leveraging powerful automation tools, you can reduce the workload on your IT staff and improve overall operational efficiency. This not only saves time and reduces errors but also allows for more proactive management of your IT environment. Kaseya 365 offers more than 20 out-of-the-box automations and even policy-based automation capability to help you break barriers on what you can do. Here are some pre-configured workflows available:
- Automated patch management
- System health checks
- Software deployment
- Disk cleanup
- Security scans
- Backup and restore
- User account management
- Performance monitoring
- Incident response
Real-world applications and case studies
To truly grasp the value of Kaseya 365, let’s look at a real-world success story. Two River Technology Group, an MSP based in Holmdel, New Jersey, saw remarkable results with Kaseya 365. They achieved a 28% reduction in tool costs, saved dozens of manual labor hours each month and streamlined their billing processes. These improvements not only boosted their profitability but also enhanced their service delivery.
Getting started with Kaseya 365
Implementing Kaseya 365 in your organization is straightforward. Follow these steps:
- Assess your needs: Identify the specific requirements of your IT environment.
- Choose the right variant: Decide between 365 Express and 365 Pro based on your needs.
- Plan your deployment: Develop a deployment strategy that includes timelines and milestones.
- Leverage the four main pillars: Customize solutions to meet your business needs using the manage, secure, back up and automate pillars.
- Train your team: Ensure your team is well-trained to maximize the benefits of Kaseya 365.
Best practices for leveraging the four main pillars:
- Manage: Use real-time monitoring and detailed reporting for insights. Regularly update management policies to align with organizational goals.
- Secure: Implement multilayered security with EDR, antivirus and ransomware protection. Conduct regular security audits and vulnerability assessments.
- Back up: Schedule automated backups for critical data. Periodically test disaster recovery plans for quick data restoration.
- Automate: Automate repetitive tasks like patch management and software deployment. Create custom workflows tailored to your IT processes and business needs.
Tips for customizing Kaseya 365 to meet specific business needs
- Tailor the dashboard: Customize the Kaseya 365 dashboard to show critical alerts, performance metrics and security statuses. Implement role-based access controls for team members.
- Leverage integrations: Connect Kaseya 365 with other tools and systems your organization uses. Utilize APIs for custom integrations to meet specific business needs.
- Continuous improvement: Regularly review IT processes to identify improvements. Use Kaseya 365 insights for data-driven decisions and stay updated with the latest features and updates.
Future of IT management with Kaseya 365
Emerging technologies like artificial intelligence (AI), machine learning and automation are already significantly impacting businesses. In Kaseya’s 2024 The Future of IT Survey Report, a whopping 40% of organizations said they are prioritizing investments in IT automation, 37% are investing in AI and machine learning, and 23% are exploring ChatGPT.
In this environment, Kaseya 365 is designed to help users capitalize on these growing trends and elevate their IT management to new levels of efficiency. With 20 built-in advanced automations and seamless integration, Kaseya 365 brings unprecedented speed, efficiency and accuracy to your IT management. We encourage you to take a demo of Kaseya 365 and see for yourself why it’s creating such a buzz. Discover firsthand how it can transform your IT management, making your operations more efficient, secure and cost-effective. Book a demo of Kaseya 365 today.
