You’ve locked the doors. You’ve installed the alarm. But what happens if the intruder still gets in?
That’s the reality many MSPs face today. You may have robust solutions to prevent cyberthreats before they cause damage. However, if you can’t recover your clients’ mission-critical workloads quickly, they will still be at risk of data loss, downtime and business disruption.
Today, ransomware attacks are more sophisticated and damaging than ever. At the same time, the wide use of Software-as-a-Service (SaaS) apps has significantly expanded the attack surface — and human error remains a constant risk. As a result, the ability to recover swiftly has become critical to ensuring business continuity.
In this final series, we take a closer look at “RECOVERY,” the most overlooked yet critical pillar of cybersecurity. Read our earlier posts, “Prevent and Stop Cyberthreats” and “Neutralize SaaS Threats Before They Spread,” to learn how to block threats in their tracks and respond effectively when cyber incidents unfold.
The true cost of SaaS data loss
While Microsoft 365 and Google Workspace offer powerful cloud-based solutions, they don’t inherently protect your clients’ data from loss or threats. The truth is that while they do provide basic retention policies and trash folders, these native protection features aren’t designed for comprehensive data restoration, long-term resilience or compliance.
Relying only on cloud service providers’ built-in protection can put your clients at risk.
While cyberattacks remain a constant threat to end users and their data, some of the most harmful security incidents start with everyday mistakes. Some of the common causes of data loss include:
- Accidental deletion by users
- Malicious insiders leaking sensitive information
- Ransomware encrypting files
- App integration errors or sync failures overwriting data
- Incomplete offboarding leaving orphaned accounts vulnerable
Each of these scenarios carries direct and indirect costs, whether it’s lost productivity, missed SLAs, reputational harm or regulatory penalties. Without a robust backup and recovery strategy, these data loss scenarios can cause irreparable damage to your clients’ businesses.
Backup that goes beyond the basics
In today’s data-driven business environment, basic backup is no longer sufficient. Your MSP needs reliable SaaS backup and recovery solutions to ensure your clients’ businesses keep running no matter what comes their way. That’s where Datto SaaS Protection and Spanning Backup, the core components of the Kaseya 365 User’s “Recover” pillar, come in.
Datto SaaS Protection
Datto SaaS Protection is the leading cloud-to-cloud backup solution for Microsoft 365 and Google Workspace. Designed specifically for MSPs managing multiple cloud environments, Datto SaaS Protection offers:
- Automated, 3x daily backups: Protect Exchange, Tasks, OneDrive, SharePoint and Teams in Microsoft 365 or Gmail, Calendar, Contacts and Shared Drives in Google Workspace with automated, continuous backups. You can also perform backups on demand to meet your clients’ requirements.
- Point-in-time restore: Quickly restore or export data from a specific point in time before a data loss event occurred.
- Flexible export options: Export entire accounts or specific items in standard file formats for eDiscovery, compliance or reporting.
- Long-term data retention: Keep data indefinitely or adjust retention settings to meet clients’ needs and compliance mandates with ease.
- Reliable protection: Trusted by MSPs for multiclient management within Kaseya’s IT Complete ecosystem.
Spanning Backup
Spanning Backup is a cloud-native, purpose-built solution for Microsoft 365, Google Workspace and Salesforce. It provides in-house IT and compliance teams with powerful yet easy-to-use capabilities to protect their organization’s critical SaaS data. Spanning Backup extends protection across multiple SaaS environments with the following:
- Automated and on-demand backups: Data is automatically backed up every day in the background. IT teams can also perform additional backups at any time, as needed, according to their organizational needs.
- Complete protection: Enterprise-class protection for Salesforce records, metadata attachments, customizations and messages.
- Easy restore: Find and restore data swiftly with flexible recovery options, including granular field-level restore, point-in-time restore, cross-org restore, bulk item restore and more.
- Reliable data protection: Spanning is SSAE 16 SOC 2-compliant for operational and security controls.
Datto SaaS Protection and Spanning Backup make SaaS backup and recovery effortless — no training manuals, no vendor lock-in, no unpredictable costs, just seamless backup and powerful recoverability that MSPs and IT teams can trust.
Service delivery wins — recovery in action
As an MSP, your clients rely on you not only to prevent issues but also to respond effectively and recover swiftly when things go wrong. The hypothetical scenarios below show how fast, reliable recovery through Datto SaaS Protection and Spanning Backup can turn potential obstacles into opportunities to prove your MSP’s value.
Scenario 1
A law firm client accidentally deletes critical OneDrive files just hours before a case deadline. Losing those important documents at such a crucial moment can not only delay the case proceedings but also damage the client’s credibility in court. However, with Datto SaaS Protection in your tech stack, you’re able to successfully recover the deleted files in just minutes and save the day.
“My problem with Datto SaaS Protection is it just works. It’s super easy.” — Joshua Heard, Vice President Operations, Data Integrity Services, Inc.
Scenario 2
A marketing agency’s Salesforce admin mistakenly overwrites important contact records during a bulk update. Without those records, the agency loses key client communication histories and campaign notes. With Spanning Backup in place, they can quickly restore the historical Salesforce data to its correct state and preserve the client relationship.
“With Spanning, I know that if someone accidentally deletes something, we can recover it. If anything bad happens, we’re good.” — Dave Medicott, Senior Manager, Salesforce Data Protection Solutions, Dell EMC
Scenario 3
A client falls victim to a phishing attack and loses access to both Gmail and Google Drive. With emails, calendars and shared files locked or deleted, their daily operations grind to a halt. Using Spanning Backup, they isolate the threat to prevent further damage and restore their data from secure backups within the same day, minimizing downtime.
“Google is an amazing product, but you need a solution like Spanning Backup to get you out of trouble.” — Matt Smith, IT Administrator, Catholic Education Office of the Diocese of Wilcannia-Forbes
Scaling recovery with IT Complete
Both Datto SaaS Protection and Spanning Backup integrate seamlessly into Kaseya’s IT Complete platform, offering unparalleled efficiency for MSPs and IT teams.
The IT Complete advantage:
- Centralized management of users, policies and alerts across solutions
- Standardized reporting to keep compliance audits and stakeholders happy
- Faster technician training and onboarding
- Bundled value with other Kaseya 365 User tools, reducing cost and complexity
Together, these capabilities ensure MSPs and IT pros aren’t just recovering data — they’re recovering smarter, faster and more profitably or cost-effectively, in the case of in-house IT teams.
Ensure business continuity with Kaseya 365 User
Prevention and response are critical to protecting your clients from evolving cyber-risks, but without recovery, your protection is incomplete.
Even with robust security and compliance measures in place, accidental errors, cybersecurity incidents and disruptions can still occur, and at the worst possible times. When they do, MSPs need to meet their SLAs, maintain client trust and avoid costly data loss and downtime. Kaseya 365 User’s RECOVER pillar provides the backup muscle and platform integration to make that possible.
As we wrap up the Kaseya 365 User blog series, it’s important to remember that a comprehensive cybersecurity strategy entails PREVENTING, RESPONDING and, above all, RECOVERING quickly and efficiently.
Learn more about Kaseya 365 User and how it helps you recover from cyber incidents with confidence.
