Two River Tech: Navigating the MSP Future with Kaseya 365
Overview
Founded in 2004, Two River Technology Group began as a burgeoning opportunity for small businesses across New Jersey to adopt new technology solutions tailored to their unique needs. During the past two decades, Two River has not only flourished but also has reinvented itself a few times over. From a niche provider serving just a handful of local businesses, Two River has transformed into a market-leading technology ally for some of the area’s most forward-thinking businesses. The company’s success is underpinned by a dedication to exceptional customer experience and a partnership-centric approach, which ultimately led to their acquisition by a private equity firm in 2023. This pivotal moment in the company’s journey marked the appointment of Chris Galati as CEO, whose visionary leadership was poised to propel Two River to new heights of success.
About
Since its founding 20 years ago, Two River Technology Group has helped many small businesses optimize their business technology and relieve their technology worries so they can concentrate on growing their businesses and realizing their goals.
“The sheer concept of a single, low-cost subscription to manage, secure and back up every single endpoint for our clients was mind-blowing.”
Challenges
Coming from a strong MSP background with extensive experience in telecom, Chris recognized that while Two River had carved out a valuable reputation, their growth potential was capped by an outdated and unscalable toolset. Despite their success, the company’s IT tools were disjointed and stale, causing inefficiencies that could no longer be ignored.
Determined to make Two River more successful, Chris delved deep into the existing toolkit to pinpoint critical weaknesses and opportunities for quick wins. The transition began with replacing an outdated ConnectWise Automate with Datto RMM, despite initial resistance from the company’s technicians, who were unknowingly blinded by comfortability. The injection of Datto RMM not only transformed the company’s operational efficiency but also paved the way for a broader adoption of Kaseya’s IT Complete platform.
Within a year, Chris managed to consolidate a fragmented system of over seven different vendors into an all-encompassing Kaseya solution, transforming Two River’s toolset into a future-focused integrated platform that includes Datto RMM, SaaS Protection, BCDR and Endpoint Backup, Networking, IT Glue, ID Agent and RocketCyber.
“Kaseya truly cares about our success, and knowing they are fully invested in continually increasing our success gives me and my team major confidence in our future.”
Results
The adoption of Kaseya’s IT Complete platform was nothing short of transformative for Two River, catapulting them to unprecedented levels of operational efficiency. The company was able to achieve a staggering 28% reduction in tool costs and dozens of manual labor hours each month, as well as streamlined billing processes that significantly enhanced their profitability and service delivery.
“One of my biggest takeaways from going through this process with my technicians was realizing the level of toxicity on Reddit,” says Chris. “My technicians always knew there was a Kaseya-hater crowd on there, but they didn’t realize how much the rhetoric had impacted them until they saw first-hand the undeniable benefits of having an IT Complete stack.”
The journey of innovation didn’t stop there though. In February 2024, Two River was selected to join a small group of Kaseya customers to pilot Kaseya 365, a groundbreaking solution set to redefine IT and security management. This first-and-only single endpoint subscription offered a unified, cost-effective approach to managing, securing, backing up and automating ALL client endpoints, delivering unprecedented efficiency and cost savings. The impact was immediate and profound, doubling Two River’s profit margin and setting a new standard in the MSP industry.
“The sheer concept of a single, low-cost subscription to manage, secure and back up every single endpoint for our clients was mind-blowing,” says Galati. “It honestly seemed too good to be true at first but having been part of Kaseya’s innovation journey with IT Complete, I quickly realized that this is what innovative DNA is all about – a constant reinvention of the norm.”
With Chris having been at the helm of Two River for less than a year, his road to success has only just begun. “Adopting Kaseya 365 has been the most transformative experience of my career,” says Chris. “It not only redefined Two River’s business model but also reinforced the value of our partnership with Kaseya.” In reflecting on his journey with Two River to date, Chris shares “Kaseya truly cares about our success, and knowing they are fully invested in continually increasing our success gives me and my team major confidence in our future.”
Looking Forward
Today, Two River Tech stands at the forefront of the MSP industry, driven by a commitment to innovation and excellence. Their story is a testament to the power of visionary leadership and strategic technological adoption in crafting the future of IT services. As the company continues to embrace new opportunities and technologies, Two River Tech is not just keeping pace with industry trends; they are setting them while riding shotgun with Kaseya.
